Refund policy
At Nūra Skin Co., we take pride in the quality and care that goes into every product. Due to the personal-care and hygiene nature of our body butters and scrubs, we have established the following return and refund policy.
Change of Mind
Due to hygiene and product-safety considerations, Nūra Skin Co. does not accept returns or provide refunds for products that have been opened, used, or tested.
Change-of-mind returns are only considered for products that are unused, unopened, and in their original packaging. Please contact us before returning any product. Returns sent without prior approval may not be accepted.
A change of mind, personal preference, fragrance preference, or dissatisfaction with the texture or appearance of a product does not automatically qualify for a refund or return.
Damaged or Incorrect Products
We carefully inspect and package orders before dispatch.
If your order arrives damaged or you receive an incorrect product, please contact Nūra Skin Co. before returning the item.
To assist you, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Please do not send any product back without first contacting us and receiving return instructions.
Defective Products
If you believe that a product is defective, please contact us as soon as reasonably possible so that we can assess the issue.
We may request photographs, details about the product, and information about how the product was stored and used to help us assess the claim.
A product will not be considered defective simply because of a change of mind, personal preference, fragrance preference, or because the customer did not achieve their expected results.
Products that have been altered, misused, improperly stored, or used contrary to the instructions or intended use may not qualify for a remedy where the issue resulted from such misuse or alteration.
Where a product is confirmed to be defective, damaged, or incorrectly supplied, Nūra Skin Co. will provide the applicable remedy in accordance with South African consumer protection legislation. Nothing in this policy limits any rights a consumer has under applicable law.
Refunds
Where a refund is approved, it will be processed using the original payment method where reasonably possible.
Please allow reasonable processing time for the refund to reflect, depending on your payment provider or financial institution.
Returns Process
Do not return any product before contacting Nūra Skin Co.
To request a return, replacement, or refund, please contact us through our Contact page and provide:
- Your full name
- Order number
- Reason for your request
- Clear photographs where applicable
We will review your request and provide further instructions where a return is applicable.
Important
By placing an order with Nūra Skin Co., customers acknowledge and agree to this Return & Refund Policy, subject to their rights under applicable South African consumer protection legislation.